Terms of Service

1. Acceptance of Terms

By accessing and using Ohana Mobility's vehicle rental services ("Services"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Services.

2. Eligibility

You must be at least 21 years old and possess a valid driver's license recognized in the State of Hawaii to rent vehicles through our platform. You must complete identity verification before your first rental.

3. Vehicle Rental

• All rentals are subject to vehicle availability at the designated property.
• Rental periods are measured in hours from the confirmed start time.
• Late returns may incur additional charges at the applicable hourly rate.
• Vehicles must be picked up and returned at the designated property location.

4. User Responsibilities

• You are responsible for the vehicle during the entire rental period.
• Any damage, theft, loss, or traffic violations incurred during your rental are your responsibility.
• Vehicles must be returned in the same condition as received, with allowance for normal wear.
• You agree not to operate the vehicle under the influence of alcohol or drugs, or allow unlicensed drivers to operate the vehicle.

5. Payment Terms

• Payment is processed securely through our third-party payment processor, Stripe.
• You authorize charges to your payment method on file for rental fees, damage, late returns, and applicable taxes.
• Cancellation fees apply according to our cancellation policy: full refund if cancelled more than 24 hours before the rental start time; 50% refund if cancelled between 2 and 24 hours before; no refund if cancelled less than 2 hours before.
• Refunds are processed to the original payment method within 5–10 business days.

6. Insurance and Liability

• You are required to maintain valid automobile insurance coverage that covers rental vehicles in the State of Hawaii.
• Ohana Mobility offers optional damage protection plans at the time of booking.
• Ohana Mobility is not liable for personal injury, property damage, or consequential damages arising from your use of the vehicle.
• You agree to indemnify and hold harmless Ohana Mobility, its officers, employees, and agents from any claims arising from your use of the Services.

7. Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Intellectual Property

All content, trademarks, and intellectual property associated with the Ohana Mobility platform remain the exclusive property of Ohana Mobility LLC.

9. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification. Continued use of the Services after modification constitutes acceptance of the updated Terms.

10. Termination

We may terminate or suspend your account at our discretion for violations of these Terms, fraudulent activity, or conduct that endangers the safety of others or the condition of our vehicles.

11. Dispute Resolution

Any disputes arising from these Terms or the Services shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in the State of Hawaii under the rules of the American Arbitration Association.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Hawaii, without regard to conflict of law principles.

13. Contact

For questions about these Terms, contact us at: support@ohanamobility.com