Privacy Policy

1. Information We Collect

We collect information you provide directly to us:

• Personal identification (name, email address, phone number)
• Driver's license information and identity verification documents
• Payment information (processed securely via Stripe; we do not store full card numbers)
• Location data during active rentals for vehicle tracking and safety
• Booking and rental history
• Device information and app usage data

2. How We Use Your Information

• To provide, maintain, and improve our vehicle rental Services
• To process payments, bookings, and refunds
• To verify your identity and eligibility to rent vehicles
• To communicate with you about rentals, account updates, and service changes
• To ensure the safety and security of our vehicles and users
• To comply with legal obligations and enforce our Terms of Service

3. Information Sharing

We do not sell your personal information. We may share data with:

• Payment processors (Stripe) to process transactions
• Identity verification providers (Sumsub) to confirm your identity
• Property owners and managers for rental coordination at their properties
• Vehicle telematics providers for vehicle safety and tracking
• Law enforcement or government agencies when legally required or to protect safety

4. Data Security

We implement industry-standard security measures to protect your data:

• Encrypted data transmission using TLS 1.2 or higher
• Secure data storage with encryption at rest
• Role-based access controls limiting data access to authorized personnel
• Regular security assessments and monitoring

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Opt-out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@ohanamobility.com.

6. Cookies and Tracking

Our mobile application and website use cookies and similar technologies to:

• Maintain your authenticated session
• Remember your preferences
• Analyze platform usage to improve the user experience

You can manage cookie preferences through your browser or device settings.

7. Third-Party Services

Our platform integrates with third-party services, each governed by their own privacy policies:

• Stripe (payment processing) — stripe.com/privacy
• Sumsub (identity verification) — sumsub.com/privacy-notice
• Mapbox (mapping and navigation) — mapbox.com/legal/privacy

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Services. After account deletion, we may retain certain data for up to 7 years as required by tax, insurance, and legal obligations.

9. Children's Privacy

Our Services are not intended for individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21.

10. International Data

Our Services operate in the United States. If you access our Services from outside the United States, your information may be transferred to and processed in the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification at least 30 days before the changes take effect.

12. Contact Us

For privacy concerns, questions, or data requests, contact us at:

Email: privacy@ohanamobility.com
Ohana Mobility LLC
State of Hawaii